At CityCab Mobility X, we follow a fair and transparent cancellation & refund policy.
Please review these terms before booking your seat.
🧾Passenger Cancellations
- ⏰ Refunds are only eligible if cancellation is made at least 6 hours before scheduled departure.
- 🚫 Cancellations made within 6 hours of departure are non-refundable.
💳Refund Process
✔ Eligible refunds will be processed within 5–7 business days to the original payment method.
✔ Payment gateway or transaction charges (if any) are non-refundable.
🚖Operator Cancellations
If a ride is cancelled by CityCab due to vehicle breakdown, shortage of passengers, or other reasons:
- 📢 Passengers will be notified promptly.
- 💰 A full refund will be issued.
- 🔄 Passengers may also shift their booking to another available ride.
⚠️Non-Refundable Cases
- 🙅 No-show (passenger does not board).
- 🆔 Boarding denied due to lack of valid ID.
- 📌 Violation of Terms & Conditions (restricted items, misconduct, etc.).
📞Support for Refunds
For refund status or cancellation assistance, please contact:
📞 +91-7303653110
✉️ support@citycab.live